Refund and Returns Policy - Berner Cookies

Cookies Berner Refund and Return Policy

Effective Date: August 21 2023

Thank you for choosing Cookies as your trusted source for both apparel and a wide range of premium cannabis products. We are committed to your satisfaction and providing you with exceptional products and service. Below, we outline our Refund and Return Policy to ensure a seamless shopping experience for our valued customers. Please take a moment to review these terms before making a purchase.

Apparel Return Policy:

1. Returns: We understand that sometimes, an apparel item may not meet your expectations. If you are not entirely satisfied with your apparel purchase from Cookies, you have the option to return it within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

2. Refunds: Upon receiving your returned apparel item, our team will inspect it to ensure it meets the return criteria. Once approved, we will process a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account. Please note that shipping fees are non-refundable.

3. Exchanges: If you wish to exchange an apparel item for a different size or color, please contact our dedicated customer support team at [email protected]. They will assist you in arranging an exchange. Please be aware that shipping fees for the exchange will be the responsibility of the customer.

 

Cannabis Product Return Policy:

1. Returns: Due to legal regulations and health considerations, we are unable to accept returns for cannabis flowers, tinctures, vapes, prerolls, edibles, topicals, or any other consumable cannabis products. All sales of these items are considered final unless the product is received in a damaged or defective condition.

2. Damaged or Defective Products: In the event that you receive a damaged or defective cannabis product, please promptly notify our customer support team within 72 hours of receiving your order. They will provide you with detailed instructions on how to return the product for either a replacement or a refund.

 

Wholesale Return Policy:

1. Returns: For our valued wholesale customers, return and refund policies are governed by the terms specified in your Wholesale Agreement with Cookies. We encourage you to consult your Wholesale Agreement for comprehensive details regarding returns and refunds applicable to wholesale orders.

General Terms and Conditions:

1. Proof of Purchase: All returns must be accompanied by a valid proof of purchase, such as a receipt or order confirmation. This document is essential for us to process your return efficiently.

2. Return Shipping Costs: Customers are responsible for covering the cost of return shipping unless the return is necessitated by a damaged or defective product.

3. Local Regulations: For cannabis products, please be aware that we adhere to all relevant state and local laws and regulations regarding returns and refunds. It is important to familiarize yourself with the specific regulations that apply in your area.

4. Right to Refuse Returns: We reserve the right to decline any return that does not meet the criteria specified in our return policy.

5. Policy Updates: Please note that this Refund and Return Policy is subject to change without prior notice. We recommend checking the most current version on our website or contacting our customer support team for the latest policy information.

Thank you for choosing Cookies for your shopping needs. We greatly appreciate your business and are dedicated to serving you with the utmost care and professionalism. Should you have any questions or require assistance with a return, please do not hesitate to reach out to our responsive customer support team at [email protected]. We look forward to continuing to serve you in the future.