Shipping Policy

We ship all across the USA to all states.

We ship in discreet and secure packaging to ensure that all orders arrive safely to our customers doors.

All orders are shipped within 1-7 business days after the order is placed regardless of the postage purchased.

During sales and new product releases the volume of orders can cause the processing time to take up to an additional 7 business days.

If there’s an issue with your order, send us an email at [email protected] and we will make sure it gets fixed.

STANDARD SHIPPING

As soon as the order is dispatched, you will receive a Tcargos tracking number.

GUARANTEED DELIVERY

For our US customers, we offer “Guaranteed Delivery” for an additional fee.

• Tracked package
• Signature
• Second delivery on failed deliveries*

You can file a claim by sending an email to [email protected] with your order number if you notice your tracking is delivered but you have not received it.

*If Cookies Berner determines deliverability failed due to a non-customer issue, Cookies Berner will send a second package.